Refund policy

Returns & Refunds Policy for Lightworks Lab (USA)

At Lightworks Lab, we aim to ensure your satisfaction with every purchase. Below are our return and refund guidelines to help you through the process.

Order Cancellation

Orders can be canceled if they have not yet been shipped. If your order has already shipped, a return must be initiated instead.
if Amazon product, follow the instructions from that site.

Return Eligibility: Returns accepted for 14 days

To qualify for a return, items must be:.
- In their original condition, unused or unworn.
- Complete with tags and original packaging.
- Accompanied by a receipt or proof of purchase.
- if Amazon product, follow the instructions from that site.

To start a return, please email us at lightworkslab@gmail.com.

Return Process

Once your return request is accepted, we will provide you with a return shipping label and detailed instructions for returning your package.
Please note that items sent back without prior authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:
- Perishable goods (e.g., food, flowers, plants).
- Custom or personalized items (e.g., special orders).
- Personal care products (e.g., beauty items). ( Returns not necessary, but will need a picture of said damaged product) will return payment for broken-damaged (handmade products) guaranteed.
- Hazardous materials (e.g., flammable liquids, gases).
Additionally, gift cards are non-returnable.
if Amazon product, follow the instructions from that site.

Digital downloads

Digital products, including ebooks and printable coloring books, are delivered electronically. Because digital products can be accessed immediately, they aren’t eligible for return or refund once the download or access has begun, except where required by law.

If a file is damaged, inaccessible, or materially different from its description, please contact us through our contact page so we can provide a replacement, restore access, or review a refund. If you haven’t accessed the product yet, contact us before downloading it and we’ll review your request.

If you have questions about whether an item is eligible for return, reach out to us at lightworkslab@gmail.com for further clarification.

Exchanges

To exchange an item, we recommend returning the original item first. Once your return is received, you can place a separate order for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be processed within 10 business days, and funds will be credited to your original payment method.
Please note: It may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund approval, please contact us at lightworkslab@gmail.com.

CANADA RETURNS

Eligible physical products may be returned within 14 days of delivery, provided they are unused and in their original condition. Please contact us before sending anything back so we can provide return instructions. Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable. Any customs duties or import taxes may not be refundable.

Digital downloads are not eligible for return or refund once accessed or downloaded, except where required by law. Opened or used personal-care products may not be eligible for return for hygiene reasons, except where required by law.